The agreement between
you and us.

This is a legal document, so parts of it read like one. We have kept it as short and as plain as we can. By making an account or using Unpaper you agree to it. Unpaper is operated by Aerolune LLC, a limited liability company registered in Georgia, United States.

Your account

• You must be at least 16 years old.
• Give accurate information and keep your sign-in details to yourself.
• You are responsible for what happens under your account, including anything done by someone you have added to your household.
• One account per person. A household plan covers the people who live with you, not a company or a client list.

Your mail stays yours

You own everything you scan. We claim no rights over it.

You give us only the narrow permission needed to run the service: to store your encrypted mail, to pass a letter to the reading model at the moment you scan it, and to show your own mail back to you and to anyone you have deliberately shared it with. Nothing else. We do not use your mail to train models, to build profiles, or to sell to anybody.

You confirm that you have the right to scan what you scan. Do not photograph other people's mail without their permission.

What Unpaper is not

Unpaper reads mail using a language model. It is good, and it is not perfect. It can misread an amount, miss a deadline, pick the wrong date, or fail to flag a letter that turns out to be fraudulent.

• You remain responsible for paying your bills, meeting your deadlines and reading anything that matters. Unpaper is a convenience, not a guarantee.
• Check anything important against the original letter. Every field we extract sits one tap from the scan for exactly that reason.
• We do not give advice. Nothing in Unpaper is legal, tax, medical, insurance or financial advice, and a summary is not a substitute for reading the letter.
• We will not tell you to throw anything away. Keeping or destroying an original document is your call, and some documents must be kept.
• Reminders can fail. Email can bounce, a phone can be off, a service can go down. Do not let Unpaper be the only thing holding a deadline.

Using it fairly

Do not use Unpaper to break the law, to handle mail you have no right to, or to harass anybody. Do not try to reach another person's data, interfere with the service, resell it, or take it apart to compete with it.

We may limit or pause an account that is doing any of the above, or that is using the service in a way that threatens it for everybody else.

Plans and payment

Prices can change. If they do, we will tell you by email at least 30 days before it affects you, and you can cancel before it does. A price change never applies to a period you have already paid for.

If you subscribe inside the iOS app, Apple handles the payment and Apple's terms apply to it as well. Cancelling an Apple subscription happens in your Apple account settings, not in ours.

If you run it yourself

Local mode runs on your machine with a reading model you choose and pay for directly.

• Your provider, your agreement. Whoever reads your mail in local mode has their own terms and their own privacy policy. We are not a party to that and cannot answer for how they behave.
• Your backups. Nothing is stored with us, so if your disk fails and you have no copy, the mail is gone and we cannot recover it.
• Your accuracy. Model quality varies enormously. Everything in section 03 applies doubly when you have chosen the model yourself.

Changes and availability

We improve Unpaper constantly, which means features change and occasionally go away. If we remove something you are paying for, we will tell you first and you can cancel for a refund of the unused part.

We do not promise the service is always available. Things break, providers go down, and we will fix them as fast as we can.

Closing your account

You can close your account in the app at any time, and you can export everything first. Closing it deletes your mail within 30 days and that cannot be undone.

We may close an account that breaks these terms, and except in serious cases we will give you notice and a chance to export your mail first. If we close your account without cause, we refund the unused part of what you paid.

The legal part

Unpaper is provided as is. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, Aerolune LLC is not liable for indirect, incidental or consequential losses, including late fees, penalties, missed deadlines, lost documents or lost data. Our total liability for any claim is limited to the amount you paid us in the twelve months before it arose, or one hundred US dollars, whichever is greater.

Some places do not allow these limits, so parts of this may not apply to you, and nothing here removes a right you have that cannot be waived.

You agree to cover us for claims arising from your use of the service in a way these terms do not allow.

Law, changes and contact

Governing law. These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law rules. Disputes go to the state or federal courts in Georgia, and either of us may still bring a matter in small claims court.

Changes. If we change these terms in a way that matters, we will email you at least 30 days before it takes effect. Carrying on using Unpaper after that means you accept the new version.

The usual clauses. If one part of this is unenforceable, the rest stands. Not enforcing something once does not waive it. You may not transfer this agreement, and we may transfer it if the business is sold, in which case we will tell you.

Contact. Write to hello@unpaper.io.